JSE Investor Services (JIS), the wholly owned subsidiary of the Johannesburg Stock Exchange (JSE), celebrates a major milestone – five years of transforming shareholder services in South Africa. In a market traditionally slow to shift, JIS has emerged as a disruptor, reshaping how issuers and investors engage through innovative registry, custody and shareholder solutions. From driving financial inclusion through the support of the JSE in its Claim It campaign to expanding its footprint across listed and unlisted entities, JIS is redefining what it means to be a modern asset servicing provider.
Over the past five years, JSE Investor Services has played a pivotal role in strengthening the JSE Group’s non-trading income stream and advancing the Group’s inorganic growth and revenue diversification strategy.
JSE Investor Services has successfully onboarded 59 new clients over the past five years—an impressive milestone in a market where change is often approached with caution. JIS now manages over 2.5 million shareholder records, including those of JSE Top 40 companies, and continues to expand its footprint across listed and unlisted entities.
One of the most impactful milestones in JIS’s evolution has been its strategic role in driving asset reunification through the JSE’s Claim It campaign. This national initiative is designed to reconnect South Africans with their unclaimed dividends, often from shares they may have inherited or forgotten. By having access to over 20 issuer share registries, including those of well-known companies like Old Mutual, Vodacom and Exxaro, the campaign has enabled individuals to verify and claim what is rightfully theirs. In doing so, it not only promotes financial empowerment and inclusion, but also supports issuers in enhancing shareholder register integrity, governance and transparency.
“As we mark five years of JSE Investor Services, we reflect on a journey defined by innovation, resilience and a deep commitment to our clients and the broader investment community. Our growth is a testament to the trust placed in us by issuers and shareholders alike, and to the dedication of our team in delivering solutions that are not only efficient but also inclusive. Through initiatives like the Claim It campaign and our expanding digital platforms, we are proud to be shaping a more transparent, accessible and empowered financial ecosystem for South Africa,” said Carol Crozier, CEO of JSE Investor Services.
JIS has also expanded its offering through strategic acquisitions and collaborations, including the Investec Share Plan Services business and its collaboration with Optio Incentives, positioning JIS as South Africa’s largest share plan administrator. These moves have enabled JIS to deliver end-to-end solutions for executive, employee and empowerment schemes, supported by advanced financial reporting tools and a scalable technology platform.
Looking ahead, JSE Investor Services is focused on broadening its reach into the wider asset servicing space, moving beyond traditional registry functions to offer digital-first solutions that meet the evolving needs of issuers and investors. With continued investment in automation, data analytics and platforms like ShareHub, JIS is well-positioned to drive transformation, enhance shareholder engagement and support the growth of South Africa’s capital markets.
As it celebrates this milestone, JSE Investor Services reaffirms its commitment to innovation, inclusion and excellence — building a future-ready business that empowers stakeholders and strengthens the financial ecosystem.