G4S Secure Solutions (SA), a prominent provider of integrated security management solutions, is seeking a Regional Operations Director to be based at its Head Office in Centurion, Gauteng. The ideal candidate will be a self-motivated professional with a proven track record in adhering to company policies, implementing best practices, and exercising sound judgement to achieve organisational goals.
The successful applicant will manage the delivery of quality cash solution services to clients, ensuring compliance with legislation and company procedures while meeting financial targets and maintaining customer satisfaction.
Key Responsibilities
The Regional Operations Director will oversee financial performance, focusing on revenue growth and gross margin improvement. This includes managing direct labour costs, reducing overheads, and ensuring effective cash flow management. Additionally, the role entails maintaining an up-to-date contract register and confirming monthly invoicing.
Effective staff management is crucial, with responsibilities including setting objectives, monitoring performance, and facilitating staff development through training and succession planning. The director will also be responsible for fostering a positive workplace culture in line with G4S’s code of conduct.
Customer and Quality Focus
The role requires a strong customer focus, with the objective of improving retention and satisfaction ratings while reducing the number of contracts lost. Regular customer visits and performance assessments will be necessary to monitor service levels and implement quality improvement plans.
The director will also identify key industry trends and ensure resources are adequately allocated to meet long-term objectives, alongside managing the business development function to achieve new business targets.
Health and Safety Management
Health and safety are paramount, with the director expected to participate in designing and implementing safety plans, reporting incidents, and ensuring compliance with safety policies. Attendance at safety education programmes and wearing protective clothing will also be required.
Ideal Candidate Profile
The ideal candidate will hold a tertiary qualification, preferably a BCom or equivalent, alongside a PSIRA Grade A registration. A minimum of 5-10 years of general management experience, particularly in multi-site management, is essential.
Skills sought include proficiency in MS Office, strong leadership, excellent communication, negotiation abilities, and a customer-oriented mindset.
Package Overview
Remuneration and benefits will be competitive and aligned with the seniority of the role, in accordance with company policies.
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