The Johannesburg Stock Exchange (JSE) has introduced a WhatsApp verification channel for its Claim It initiative, in a move aimed at simplifying and accelerating the process of reclaiming unclaimed dividends.
The new channel allows users to verify their identity, confirm account details and complete registration directly from their mobile phones. The addition forms part of a broader effort by the JSE to improve access to unclaimed funds by using widely adopted digital platforms.
The WhatsApp option complements existing verification methods, including the Claim It online portal, call centre and walk-in services. The exchange has adopted a multi-channel approach to reduce barriers to entry and increase participation among individuals who may be owed dividends.
According to the JSE, one of the main challenges has been the perception that the claims process is complex. The introduction of a guided, mobile-based verification system is intended to streamline the experience and encourage more people to check whether they are eligible.
South Africa has an estimated R88.56 billion in unclaimed funds, with approximately R4.5 billion attributed to unpaid dividends. These funds are often left unclaimed due to common life changes such as switching jobs, relocating, updating banking details without notifying relevant companies, or losing track of shares acquired through employee schemes or inheritance.
Since the launch of the Claim It initiative in February 2025, around 93,000 individuals have checked their eligibility, with nearly 15,000 confirmed to have dividends owed to them.
While the use of WhatsApp is expected to improve accessibility, the JSE has cautioned users to remain vigilant against fraud. Individuals are advised to use only the official Claim It channel and avoid engaging with third parties requesting upfront fees or sensitive information outside the formal verification process.
How to check for unclaimed dividends via the Claim It WhatsApp Channel
Start by sending a message to +27 68 303 0303. The chat then takes you through simple prompts to verify your details:
- Confirm your phone number
- Upload your South African ID
- Verify your address along with account information
Other ways to verify
WhatsApp is a convenient way to begin, but it is not the only option. One may do an ID search via the Claim It online portal on www.jse.co.za/claimit
Alternatively, contact the call centre on 0861 401 105 or make use of the walk-in centre at the JSE offices on 2 Gwen Lane, Sandton.
Alternative verification options remain available through the JSE’s online portal, call centre and in-person services at its Sandton offices.